kriyka's Complete Terms and Conditions

1 General Terms and Consent

These terms and conditions ("Terms") form a binding legal agreement between the kriyka platform and the user ("you" or "member"). These terms apply to the use of services provided through the kriyka website, mobile application, or any other digital medium.

The word "platform" as used in these terms refers to all kriyka services, the website, game lobby, sportsbook, casino section, and related digital services. "Member" refers to a registered account holder.

1.1 Effective Date

These terms take effect from the date of your registration and remain in force for as long as your account is active. Continued use of the platform after any amendment to the terms is published will be considered acceptance of the updated terms.

1.2 Nature of Service

kriyka is an online entertainment and betting platform that provides sports betting, casino games, slots, live casino, and other entertainment gaming services for Bangladeshi users. Our platform uses SSL encryption and proven technology to ensure fair play.

2 Eligibility and Account Registration

2.1 Age Requirement

To open an account and use services on the kriyka platform, the applicant must be at least 21 (twenty-one) years of age. Managing an account on behalf of a minor is strictly prohibited.

2.2 One Account Policy

Only one account per person is permitted. Operating multiple accounts from the same person, household, or device is a direct violation of these terms and conditions. If multiple accounts are detected, all accounts will be closed.

2.3 Accuracy of Registration Information

All information provided at registration must be true, complete, and up to date. In particular:

• Full name (as per national identity card)
• Correct date of birth
• Active mobile number and email address
• Name matching the payment method

If discrepancies are found in the information, kriyka may initiate a verification process and reserves the right to suspend withdrawals until verification is complete.

2.4 KYC Verification

To maintain a safe and fair environment, kriyka may initiate an identity verification (KYC) process at any time. If required, you may be asked to submit a copy of your national identity card or passport, proof of address, and proof of payment method.

3 Account Security and Responsibility

It is your sole responsibility to keep your account login details (username and password) completely confidential. All activities carried out on your account will be considered your responsibility.

• Use a strong password and change it regularly.
• Do not share your login details with anyone else.
• Avoid logging in on public or shared devices.
• If you notice any suspicious activity on your account, notify the support team immediately.

4 Deposit and Withdrawal Policy

4.1 Deposits

Funds can be deposited to kriyka using the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for all methods is ৳300 (three hundred taka).

• The deposit amount must match the name registered on the account.
• Deposits from third-party accounts are prohibited.
• All transactions are conducted in Bangladeshi Taka (BDT).

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests are generally processed within 30 minutes to 3 hours.

• Withdrawals can only be made to the same payment method used for the deposit.
• Verification must be completed before a withdrawal can be made.
• kriyka reserves the right to review withdrawals in cases of suspicious activity.
• Amounts for which the wagering conditions on a bonus have not been met are not withdrawable.

4.3 Transaction Verification

The kriyka payment team reviews every withdrawal request. We reserve the right to carry out additional verification if an unusual or suspicious transaction pattern is detected.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members are eligible for a 100% welcome bonus on their first deposit up to a maximum of ৳10,000. For example: depositing ৳1,000 will give you a ৳1,000 bonus and a total balance of ৳2,000. Depositing ৳22,000 or more will give you the maximum ৳10,000 bonus and a total balance of ৳32,000.

5.2 Bonus Conditions

To make the welcome bonus withdrawable, you must complete wagering of 15 (fifteen) times the total bonus amount.

• The wagering conditions must be met within the specified time limit after receiving the bonus.
• Not all games can be played using the bonus — details of eligible game categories are available on the promotions page.
• If a withdrawal is requested before the wagering conditions are met, the bonus will be cancelled.
• A member may only enjoy one bonus offer at a time.

5.3 Other Promotions

The terms and conditions of reload bonuses, cashback offers, tournaments, and other promotions are published separately, and each offer's own rules apply. kriyka reserves the right to change or cancel any promotional offer.

6 Betting Rules and Regulations

6.1 General Betting Policy

Sports betting, casino games, slots, and live games are available on kriyka. Every bet is final and cannot be changed after confirmation.

• The minimum bet amount depends on the specific game or market.
• kriyka sets the maximum limit for any bet and this is subject to change.
• If incorrect results are displayed due to a software error or technical issue, kriyka reserves the right to void that bet.

6.2 Sports Betting

Betting is available on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (FIFA World Cup, European leagues), and other popular sports. Sports betting outcomes are determined based on the official results of the relevant event.

6.3 Technical Errors

Any incorrect payout or credit resulting from a game software error is subject to cancellation. In such cases, the incorrectly credited amount will be deducted from the account.

7 Prohibited Activities

The following activities are strictly prohibited on this platform and if detected, the account may be terminated and legal action may be taken:

• Registering with fraudulent information or concealing identity
• Using the platform for the purpose of money laundering
• Bonus abuse — collecting bonuses through multiple accounts
• Attempting unauthorised access to another member's account
• Hacking, modifying game software, or using unauthorised tools
• Suspicious betting patterns that indicate manipulation of the system
• Operating an account on behalf of a minor
• Placing bets using third-party funds

8 VIP Program Terms and Conditions

kriyka's VIP program has a total of 5 tiers: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each tier.

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.7% weekly cashback
• Platinum: up to 1.0% weekly cashback
• Diamond: up to 1.2% weekly cashback

VIP tier changes are based on your gaming activity. Detailed information on advancing to a higher tier is available on the VIP page. kriyka reserves the right to change the VIP program terms and conditions at any time.

9 Responsible Gaming

kriyka is firmly committed to responsible gaming. We want all our members to treat entertainment as entertainment and to stay in control in all circumstances.

• If you feel that gambling is having a negative impact on your life, please contact our support team.
• The option to set a deposit limit on your own account is available.
• A self-exclusion facility is available for a specified period if needed.
• Use parental control tools to keep minors away from gaming.

To learn more about responsible gaming, please read our Responsible Gaming page.

10 Privacy and Data Protection

Your personal information is of the highest importance to us. kriyka uses SSL encryption technology to keep all data secure. Your information is not sold or rented to any third party.

• Registration information is used solely for the purpose of providing services and verification.
• Payment information is stored in encrypted form.
• Information may be provided to authorities when legally required.

For our complete policy on privacy, please read our Privacy Policy page.

11 Dispute Resolution Process

For any dispute or complaint, follow the process below:

11.1 Initial Step

First, raise the issue through our 24/7 live chat support. Our support team is able to assist in Bengali and is committed to resolving your issue as quickly as possible.

11.2 Formal Complaint

If the issue is not resolved via live chat, send a detailed written complaint to [email protected]. Include your account information, the date and description of the incident, and the resolution you expect.

11.3 Resolution Timeline

Complaints received by email are generally reviewed within 7 business days. In complex cases this period may be extended, but the member concerned will be notified.

12 Limitation of Liability

kriyka is not liable for:

• Losses caused by internet disconnection or technical errors
• Errors by third-party game software providers
• Losses caused by sharing account credentials with others
• Financial losses arising from the normal wins and losses of gaming
• Force majeure situations — natural disasters, government restrictions, etc.

13 Account Closure and Termination

13.1 Voluntary Closure

You may request to close your account at any time. Before making the request, ensure that any available balance has been withdrawn.

13.2 Termination by kriyka

kriyka reserves the right to terminate an account in the following circumstances:

• Violation of terms and conditions
• Fraudulent activity
• Participation in prohibited activities
• Providing false identity
• Extended period of inactivity

13.3 Inactive Accounts

If there are no transactions for 12 consecutive months, the account will be marked as inactive. A maintenance fee may apply to inactive accounts. Contact the support team to reactivate your account.

14 Changes to Terms and Conditions

kriyka reserves the right to partially or fully amend these terms and conditions at any time. Members will be informed of the updated terms upon their first login to the platform after any changes.

For significant changes, advance notice will be sent to the registered email address. If you do not agree with the updated terms, you may request to close your account.