kriyka's Privacy Policy

This privacy policy is published on behalf of the kriyka platform ("we", "us", or "kriyka"). This policy applies whenever you use kriyka's website, app, or any of its services. Please read this document carefully. By using this service, you are considered to have accepted the terms of this privacy policy.

1. What Information We Collect

During registration, use of services, and transactions on kriyka, we may collect the following types of information:

1.1 Identity Information

• Full name and date of birth
• Email address
• Mobile number (for registration and verification)
• National ID or passport details (required for KYC verification)

1.2 Financial Information

• Details of deposit and withdrawal transactions
• Payment method information — such as bKash, Nagad, Rocket, Upay account numbers (full numbers are never stored)
• Bank account details (for bank transfers)

1.3 Usage Information

• Login time on the platform, device, and IP address
• Gaming history and betting transactions
• Information on bonus and promotional offer usage
• Browser type, operating system, and device technical details

1.4 Cookie and Tracking Information

We use cookies to improve the website experience. Cookies are small text files stored in your browser. They help with session management, user preferences, and security verification. You can manage cookies through your browser settings, though some services may not function properly as a result.

2. Purpose of Data Collection

kriyka uses your information only for lawful and specific purposes. These include:

• Creating, verifying, and managing accounts
• Processing financial transactions including deposits and withdrawals
• Providing bonuses, cashback, and promotional offers
• Preventing fraud and ensuring platform security
• Enforcing responsible gaming policies and preventing access by those under 21
• Providing customer support via live chat and email
• Fulfilling legal obligations
• Improving our service quality and fixing issues

We will not use your information beyond the purposes listed above without your consent.

3. Data Sharing and Third Parties

kriyka does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Payment Processors

Necessary transaction information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These organizations are governed by their own privacy policies.

3.2 Technology Partners

We use the services of trusted technology partners to operate the platform securely. Strict confidentiality agreements are in place with these partners.

3.3 Legal Requirements

We may be legally required to provide information in response to a valid court order or a lawful request from a government authority. In such cases, only the minimum necessary information will always be provided.

3.4 Fraud Prevention

Information may be shared with relevant authorities to prevent fraud, money laundering, or illegal activities.

4. Data Security and Protection

We place the highest importance on protecting your information. kriyka takes the following technical and organizational measures:

• SSL Encryption: All data transmissions are encrypted using 256-bit SSL (Secure Socket Layer) technology.
• Firewall Protection: Our servers are protected by industry-standard firewalls and intrusion detection systems.
• Restricted Access: Only authorized personnel can access personal data on a need-to-know basis.
• Regular Security Audits: Our systems undergo regular security audits.
• Data Minimization: Only the information necessary to operate the service is collected.
• Password Encryption: User passwords are never stored in plain text — industry-standard hashing algorithms are used.

However, no internet-based service can guarantee 100% security. We take every possible precaution, but our liability for any potential security risk is limited.

5. Data Retention Period

We retain your information only for as long as necessary to provide services or to fulfill legal obligations. In specific cases:

• Data for active accounts is retained for as long as the account exists.
• Transaction records are retained for the period required under financial regulations.
• After an account is closed, necessary information is kept to meet specific legal requirements, then securely deleted.

6. Your Rights

As a registered user of kriyka, you have the following rights:

6.1 Right to Access Information

You may request to know what information we hold about you.

6.2 Right to Correct Information

If there is any incorrect or outdated information in your account, you may request that it be corrected.

6.3 Right to Delete Information

In certain circumstances, you may request deletion of your personal information. However, some information may need to be retained due to legal obligations.

6.4 Right to Restrict Processing

In certain cases, you may request that processing of your information be restricted.

6.5 Right to Withdraw Consent

You may withdraw consent given for data processing at any time. However, this will not affect the lawfulness of prior processing.

To exercise any of the above rights, contact us at [email protected]. We will process your request after appropriate verification.

7. Protection of Minors

kriyka is strictly not intended for anyone under the age of 21. We do not intentionally collect any information from minors. An age verification process is followed at the time of registration. If we become aware that a minor has created an account, that account will be immediately closed and the information deleted.

8. Third-Party Websites

Our platform may reference external services where relevant. These external services have their own privacy policies and we hold no responsibility for them. You are advised to read the privacy policy of any third-party service before using it.

9. Policy Changes

kriyka reserves the right to update this privacy policy as needed. If any significant changes are made, we will:

• Post a clear notice on the website.
• Update the "Last Updated" date at the top of the policy.
• Registered users may be notified by email.

Continued use of the platform after the updated policy is published will be considered acceptance of the new policy.

10. Applicable Law and Jurisdiction

Any dispute or claim relating to this privacy policy will first be attempted to be resolved through discussion between the parties. If no resolution is reached through discussion, the matter will be resolved in accordance with applicable law and jurisdiction. If any part of this policy is found to be unlawful or unenforceable, the remaining parts will remain fully in effect.

11. Responsible Gaming and Data Protection

kriyka is committed to responsible gaming policies. To this end, we monitor users' gaming habits and provide support when needed. Information collected through this monitoring process is used solely for player welfare and to promote responsible play. For more details, visit our Responsible Gaming page.